FAQ

Check-in / Check-out

• What time is check-in?
  Check-in at Ara Maris is from 3:00 PM.
• What time do I need to check out?
  Check-out at Ara Maris must be completed by 11:00 AM.
• Is late check-out available?
  A later check-out is always subject to availability and is confirmed on the day of departure.
• Can I check in early?
  Early check-in is always subject to availability and is confirmed at the time of arrival.
• Do I need an ID for check-in?
  Yes, every guest must present a valid, current ID at check-in. We accept an ID card, passport, or driver’s license (where permitted by local regulations). The document is required to correctly register guests, as mandated by law.
• Can I leave my luggage before check-in?
  Both on arrival and on departure, if timings don’t align with guests’ needs, we’ll be happy to store your luggage.
• Can I leave my luggage after check-out?
  Both on arrival and on departure, if timings don’t align with guests’ needs, we’ll be happy to store your luggage.
• Can check-in be done online?
  We offer the option of online pre-check-in.
• Can I pay at check-in?
  Payment terms are shown to the guest at the time the booking is confirmed.
• Can I check in without stopping at reception?
  Online pre-check-in is available, but you still need to stop by the reception upon arrival to complete registration and hand over a valid document.
• Can I get a notification when the room is ready?
  Check-in is at 3:00 PM. If the room isn’t ready earlier, guests can still stay on the property and enjoy the hotel’s services until it’s time to access the room.

Transportation and Parking

• Is there a shuttle service to/from the property?
  Upon request and subject to availability, we offer a shuttle service to/from the Sorrento train station and port from 8:00 AM to 10:30 PM.
• How much does the shuttle cost?
  The shuttle is free for all hotel guests.
• Is parking included in the price?
  There is no on-site parking; however, we offer a valet service, which is not included in the room rate and carries an additional charge.
• Is the parking supervised?
  There is no on-site parking; however, we offer a convenient and reliable valet service, in a supervised parking facility.
• Can I reserve parking?
  There is no need to make a reservation for the valet service.
• Do you have EV charging?
  At present, the property does not offer EV charging, but there are several options nearby.
• Is there any free parking?
  Unfortunately, there is no free parking available near the property.
• Do you provide car rentals?
  We don’t provide car rentals directly, but our concierges are available to help you choose the most suitable vehicle and assist you with your rental reservation.

Rooms

• What room types are available?
  There are 10 room categories available. For more information, please refer to the official website: https://www.aramarishotel.com/it/dove-dormire-a-sorrento.
• Do the rooms have a balcony?
  Yes, all rooms at Ara Maris have a private balcony/terrace.
• Do the rooms have sea/city views?
  Yes, Ara Maris rooms offer a range of views:
  Superior Room: garden/city view;
  Deluxe Room: garden/city view;
  Deluxe Sea View Room: sea view;
  Junior Suite Sea View: panoramic sea view;
  Open Suite: garden view;
  Suite: garden view;
  Private Pool Garden Room: garden view;
  Private Pool Garden Suite: garden view;
  Suite Sea View: sea view;
  Suite Meraviglia: panoramic sea view.
• Do the rooms have a minibar?
  Yes, all Ara Maris rooms have a minibar.
• Do the rooms have air conditioning?
  Yes, all Ara Maris rooms are equipped with air conditioning.
• Can I request connecting rooms?
  Yes, you can request connecting rooms at the time of booking. We’ll do our best to meet the request, subject to availability. Connecting rooms are subject to availability; to make a request, please contact us at +39 081 8781681 or email reservations@aramarishotel.com.
• Can the beds be separated?
  Yes, our property offers twin rooms with separate beds. Please let us know at the time of booking so we can assign the most suitable room for your needs. Twin rooms are subject to availability; to make a request, please contact us at +39 081 8781681 or email reservations@aramarishotel.com.
• Are the rooms soundproofed?
  Yes, all Ara Maris rooms are soundproofed to ensure maximum privacy and tranquility.
• Can I request a crib?
  Cribs are not available, as the property is adult-friendly. We only accept children from age 10, and in that case they may use a third bed (if the room provides for it).
• Can I request an extra bed?
  You can request a third bed, where included for the room category booked.
• Does the room have a safe?
  Yes, all Ara Maris rooms have a safe.
• Does the bathroom have a shower or a tub?
  Our rooms feature a modern, spacious shower.
• Are the rooms accessible for guests with disabilities?
  Our property has 2 accessible rooms; booking is always subject to availability. Please contact us at +39 081 8781681 or email reservations@aramarishotel.com.
• Can I choose the floor my room is on?
  Yes, you can always request a preferred floor. We’ll do our best to accommodate it, subject to availability.
• Is daily housekeeping provided?
  Yes, housekeeping is provided twice a day: once in the morning and once in the late afternoon/evening.
• Can I request an extra towel change?
  Yes, the service is available 24/7. Just contact reception or Housekeeping to receive extra towels at any time.
• Do you offer laundry service?
  Yes, laundry service is available. Just contact reception to arrange it. Please note the service is not available on Saturdays, Sundays, and holidays.
• Can I request extra bath amenities?
  Yes, you can request extra bath amenities. Please contact reception for any needs.
• Is room service available? What hours is room service available?
  Yes, room service is available 24/7. Please note the menu may vary depending on the time of your request.
• Can I request different pillow or mattress types?
  Yes, you can request different pillow or mattress types. As for mattresses, the hotel offers two sizes: 180×200 and 190×200. For pillows, a pillow menu is available so you can choose what best suits your preferences, to ensure maximum comfort during your stay.
• Do the rooms have blackout curtains?
  Yes, all Ara Maris rooms have blackout curtains to ensure maximum comfort and privacy.
• Can I control the air conditioning myself?
  Yes, all Ara Maris rooms have individually adjustable air conditioning.
• Does the room have a kettle or a coffee machine?
  Yes, all Ara Maris rooms are equipped with a Nespresso machine and a kettle.
• Can I request a sewing kit?
  Yes, you can request a sewing kit by contacting reception, who will be happy to provide it to guests.
• Do you provide slippers and bathrobes?
  Yes, Ara Maris provides an exclusive spa kit with bathrobe, slippers, and a bag.
• Can I request a personal hygiene kit?
  Yes, you can request a personal hygiene kit by contacting reception, who will be happy to provide it upon request.
• Does the TV offer international channels?
  Our TVs offer more than 100 channels in 10 languages.
• Does the room have Netflix/Prime Video or other apps?
  Yes, all in-room TVs are smart TVs and include the most widely used apps, such as Netflix, Prime Video, and many others.
• Can I request extra cleaning during my stay?
  Our Housekeeping team cleans twice a day. If you need extra cleaning, you can always contact reception and we’ll be happy to arrange it for you.
• Do you have a safe?
  Yes, all Ara Maris rooms are equipped with a safe.

Internet & Technology

• Is Wi-Fi available? Is it free?
  Yes, Wi-Fi is available free of charge in all rooms and common areas at Ara Maris.
• Do the rooms have smart TVs?
  Yes, all Ara Maris rooms are equipped with Smart TVs.
• Are there USB outlets in the room?
  Yes, all rooms are equipped with USB outlets of different types, to ensure compatibility with all devices.
• Is there a business center?
  The property has two meeting rooms: one with a capacity of 20 people and the other of 50 people, both with theater-style layout.
• Do you provide devices like adapters or chargers?
  In-room outlets and the most common connections are already provided. In any case, if you need an adapter or something more specific, you can always reach out to our reception team, who will be happy to help.
• Does the property have a dedicated app for services?
  At the moment, the property does not have a dedicated app, but we are working on developing a landing page to offer services digitally.
• Can I modify my booking after arrival?
  Yes, changes can be made after arrival, where booking conditions allow.
• Can I add people to my reservation?
  To add people to your reservation, you need to check with our Reservations team, as different room types have different capacities. You can contact us by calling +39 081 8781681 or emailing reservations@aramarishotel.com.
• Do you provide a wake-up call service?
  Yes, we provide a wake-up call service. Just inform reception of the time you’d like to be woken up. Is reception open 24/7, or is there a night concierge? Reception operates 24/7, always ready to assist with availability and cooperation. With the utmost attention to detail and care for every need, they’ll make you feel the warmth of a sincere and special welcome, just like in your own home.
• Can I request a room upgrade upon arrival?
  Yes, you can request a room upgrade upon arrival. Our team can propose different options, depending on availability and the guest’s preferences.
• Can I receive packages or deliveries at the hotel?
  Yes, packages and deliveries can be received at the hotel. Please inform us in advance by calling +39 081 8781681 or emailing info@aramarishotel.com.
• Do you offer a document printing service?
  Yes, we offer a document printing service at an additional cost. Just contact reception to request it.
• Does the room have a full-length mirror?
  Yes, the room has a full-length mirror.
• Can I request a lighter or heavier duvet?
  For more information, contact us at +39 081 8781681 or email info@aramarishotel.com.
• Are the electrical outlets compatible with international standards?
  Yes, the in-room electrical outlets are compatible with the most common international standards. If you need a specific adapter, you can always contact reception, who will be happy to help.
• Does the room have electric shutters?
  The rooms do not have electric shutters, but they feature three types of manually operated curtains.
• Can I request a humidifier or a fan?
  It isn’t possible to request a humidifier or a fan, but the in-room air conditioning can be set to both cooling and heating modes, regardless of the season.
• Can I request the room be scented or unscented?
  Yes, you can request the room be scented or unscented. You can simply contact us at +39 081 8781681 or send the request before your arrival to info@aramarishotel.com.
• Do the rooms have smoke detectors?
  Yes, all rooms are equipped with smoke detectors to ensure guest safety.
• Can I have a room away from the elevators?
  Yes, you can request a room away from the elevators. We’ll do our best to meet your preference, subject to availability.

Dining

• Is there a restaurant on property?
  Yes, at Ara Maris in Sorrento there are two in-house culinary excellences. Cora Bistrot offers contemporary cuisine that highlights the flavors of the land, with attentive and informal service. Lumi Sky Lounge, on the hotel rooftop, offers an elegant, panoramic setting where you can enjoy sunset aperitifs and refined dinners, accompanied by a carefully curated selection of cocktails and wines. Both spaces are designed to deliver a high-level culinary experience, in perfect harmony with the exclusive atmosphere of Ara Maris.
• Do I need a reservation for the restaurant?
  Yes, reservations are recommended. You can reserve a table at Lumi Sky Lounge here and at Cora Bistrot here.
• Is there a children’s menu?
  Ara Maris is an adults-only hotel; children are admitted from age 10.
• Are there vegetarian/vegan/gluten-free options?
  Yes, of course: the restaurant staff is always ready to do their best to meet the dietary needs of guests with celiac disease, as well as vegetarians or vegans. We recommend letting us know your dietary needs in advance at fb@aramarishotel.com.
• What time is breakfast served?
  Breakfast is served at Ara Maris from 7:30 AM to 10:30 AM.
• Is breakfast included in the price?
  Yes, breakfast is included in the room rate.
• What kind of breakfast do you offer (continental, buffet, etc.)?
  Breakfast is served buffet-style and includes Full English and Continental (hot and cold), but upon request we also offer special dishes customized to guests’ needs.
• Is there a bar?
  We offer two exclusive bars: Lumi Sky Lounge – Rooftop bar with breathtaking views over the Gulf of Naples. – Tapas bar perfect for light dinners, signature drinks, or sunset aperitifs. – Menu – Open daily from 6:00 PM to 11:30 PM, from March to October. Cora Garden – Poolside bar nestled in the greenery of our garden. – Offers snacks, refreshing drinks, and enchanting dinners under the stars. – Open daily from 12:00 PM to 10:00 PM. Enjoy the Mediterranean breeze and Campania’s unique flavors at Ara Maris.
• Does the restaurant offer local specialties?
  Yes, our Cora Bistrot offers local specialties, prepared with fresh, local ingredients.
• Are snacks or drinks available 24/7?
  Yes, snacks are available from the in-room minibar, and room service is available 24/7 for drinks and other items.
• Does breakfast include unlimited hot beverages?
  Yes, breakfast includes unlimited hot beverages.
• Can I book a table in advance?
  Yes, you can book a table in advance. You can do so via our website.
• Can you arrange a private dinner?
  Yes, it’s possible to arrange a private dinner for groups of 8–16 people in a reserved room. For information and reservations, email events@aramarishotel.com or call +39 0818781681.
• Do you have meals ready for guests traveling early in the morning?
  Yes, we offer a packed breakfast for guests traveling early in the morning. Just inform reception or concierge the day before your trip, by 9:30 PM.
• Do you offer a sommelier service?
  Yes, we offer a sommelier service to guide you in choosing wines and make your dining experience even more special.
• Do you offer tastings of wines or local products?
  Yes, our Cora Bistrot offers local specialties, prepared with fresh, local ingredients.
• Do you offer sugar-free desserts?
  It’s always best to check directly with our team during your stay to learn what options are available.
• Can I bring outside food?
  No, consuming outside food is not allowed in our outlets, but it is allowed in your room.
• Do you offer minibar restocking upon request?
  Yes, we offer minibar restocking upon request, but it’s always best to check with our team during your stay to arrange restocking.
• Is there a night menu?
  Yes, a night menu is available through room service.

Spa, Pool, and Activities

• Does the property have a pool?
  Yes, Ara Maris features a beautiful pool surrounded by a lush Mediterranean garden.
• Is the pool heated?
  Ara Maris has a beautiful outdoor pool that is not heated, and also a heated indoor pool in our Wellness Center.
• Do I need to wear a swim cap?
  No, a swim cap is not required to access the pool.
• What time is the pool open?
  Ara Maris’s pool is open from 10:30 AM to 6:30 PM, from March to October, weather permitting.
• Is there a spa on property?
  Yes, Ara Maris features the Thala Spa, a wellness oasis offering high-quality treatments for relaxation and inner balance.
• From what age can guests access the spa?
  Access to Thala Spa is allowed only for adults or minors accompanied by an adult. For more information, contact us at +39 081 8781681 or email info@aramarishotel.com.
• How much do massages cost?
  Massage prices depend on the type and duration of the treatment requested. For detailed information, please consult the following price list: Spa Price List
• Is there a gym?
  Yes, Ara Maris has a modern gym, cared for down to the smallest detail and equipped with cutting-edge equipment for physical wellbeing.
• Is the gym open 24/7?
  The gym is open 24/7, with simple, immediate access for all guests.
• Are there organized activities?
  For more information, contact us at +39 081 8781681 or email info@aramarishotel.com.
• Do I need to book spa access?
  Yes, spa access must be booked; this allows us to offer better, more personalized service. For information or reservations, you can contact the Spa directly at spa@aramarishotel.com, or you can speak directly with staff once you’re on property.
• Does the spa have a sauna and steam room?
  Yes, our Thala Spa has both a sauna and a steam room, ideal for moments of pure relaxation and wellbeing.
• Do you provide pool towels for free?
  Yes, we provide pool towels free of charge for our guests.
• Do you have private spa cabins for couples’ treatments?
  Yes, our Spa has private cabins for couples’ treatments. The Spa is open from 12:00 PM to 8:00 PM; simply make an appointment to enjoy our facilities. You can contact us at +39 081 8781681 or email spa@aramarishotel.com.
• Can the entire spa area be reserved privately?
  Yes, the entire Spa area can be reserved privately. You can contact us at +39 081 8781681 or email spa@aramarishotel.com for more information and reservations.

Payments and Bookings

• What payment methods do you accept?
  We accept payment by credit card, debit card, or bank transfer, and cash within the limits established by law.
• Do you accept prepaid cards?
  Yes, we accept prepaid cards. Is a deposit required? For more information, contact us at +39 081 8781681 or email info@aramarishotel.com.
• Can I pay on arrival?
  We’re sorry, unfortunately it isn’t possible to pay on arrival. All bookings must be paid before arrival.
• What is your cancellation policy?
  The cancellation policy varies depending on the period; the main cancellation policies are as follows: Free cancellation up to 21 days before the arrival date; after that, a confirmatory deposit will be due in an amount corresponding to the booked stay, including in the event of a no-show for any reason or early departure. If payment is not received within the stated deadlines, the hotel will charge the card provided as a guarantee, and if the transaction cannot be processed, the reservation will be automatically canceled. Free cancellation up to 10 days before the arrival date; after that, a confirmatory deposit will be due in an amount corresponding to the booked stay, including in the event of a no-show for any reason or early departure. If payment is not received within the stated deadlines, the hotel will charge the card provided as a guarantee, and if the transaction cannot be processed, the reservation will be automatically canceled.
• Can I book without a credit card?
  We’re sorry, unfortunately it isn’t possible to book without a credit or debit card as a guarantee for the reservation.
• Do you offer non-refundable rates?
  Yes, we offer non-refundable rates.
• Can I request an invoice?
  Yes, you can request an invoice either upon arrival or at check-out.
• Is there a city tax?
  Yes, there is a city tax of €5 per person, applicable only to adults for the first 7 days of the stay. The tax is not due from November 1 to April 1.
• What does the resort fee include?
  The resort fee includes: Access to the outdoor pool from March to October Access to the wellness area, including Finnish sauna, steam room, multisensory showers, and relaxation area Access to the fitness area Shuttle service to/from the Sorrento train station and port from 8:00 AM to 10:30 PM

Property Information

• What languages are spoken at reception?
  Our reception staff is happy to assist guests in Italian, English, Spanish, Portuguese, French, German, and Russian, ensuring a high-level multilingual service and impeccable hospitality.
• Do you have elevators?
  Yes, the property is equipped with elevators. All areas of the hotel can be conveniently reached using them, ensuring practical and easy access for all guests.
• Do you have outdoor common areas?
  Yes, Ara Maris has outdoor common areas, including a lush Mediterranean garden, a beautiful pool, and our rooftop Sky Lounge.
• Is the hotel non-smoking?
  Yes, at Ara Maris smoking is not allowed in the rooms, but only in designated outdoor areas.
• Where are the designated smoking areas?
  Designated smoking areas are located in the garden of Cora Bistrot and outside the hotel, where small tables with ashtrays are available.
• Do children stay for free?
  Ara Maris is an adults-only hotel; children are admitted from age 10.
• Are pets allowed?
  No, pets are not allowed at Ara Maris.
• Are pet-friendly rooms available?
  No, pets are not allowed at Ara Maris.

Events and Weddings

• Is it possible to organize weddings or private events?
  Of course—it’s possible to organize various types of events, such as weddings, birthdays, graduation parties, small corporate events, etc. For more information, contact our team at events@aramarishotel.com.
• Do you offer wedding packages?
  Of course—it’s possible to organize various types of events, such as weddings, birthdays, graduation parties, small corporate events, etc. For more information, contact our team at events@aramarishotel.com.
• Do you have conference rooms?
  Yes, the property has conference rooms, but it’s necessary to plan and book in advance. For more information, contact our team at events@aramarishotel.com.

Location and Tourist Information

• Is the property close to the city center?
  Yes, Ara Maris is located in the center of Sorrento, in a strategic position for exploring the city and its attractions.
• Are there beaches within walking distance?
  Yes, Ara Maris is close to beaches within walking distance, such as Leonelli Beach and other beaches in Marina Piccola.
• Is public transportation nearby?
  Yes, the Sorrento station is less than 500 meters from the hotel, making public transportation easily accessible.
• Can you arrange tours or excursions?
  Our team is fully available to arrange excursions, private boats, transfers, access to beach clubs, and anything guests can imagine, ensuring a personalized, worry-free experience. For more information, contact concierge@aramarishotel.com.
• Can you book taxis for guests?
  Yes, our concierge service can book taxis for guests.
• Do you have maps or informational materials about the area?
  Yes, Ara Maris provides maps and informational materials about the area to help you explore Sorrento and the surrounding area.
• Do you provide private transfers to airports or stations?
  Yes, our concierge service can arrange private transfers to airports or stations.
• Is it possible to book a personal driver?
  Yes, our concierge service can arrange a personal driver for you.