FAQ
GENERAL INFORMATION
- What are the check-in and check-out times?
- Check-in is available starting at 3:00 p.m., while check-out is scheduled by 11:00 a.m.
- Check-in is available starting at 3:00 p.m., while check-out is scheduled by 11:00 a.m.
- What are the reception hours?
- The reception operates 24 hours a day, 7 days a week, always ready to assist with warmth and genuine attentiveness. With an eye for every detail and a care that meets every need, our staff will make you feel the embrace of a sincere, special welcome—just like home.
- The reception operates 24 hours a day, 7 days a week, always ready to assist with warmth and genuine attentiveness. With an eye for every detail and a care that meets every need, our staff will make you feel the embrace of a sincere, special welcome—just like home.
- Which languages does the reception speak?
- Our reception team is pleased to assist guests in Italian, English, French, German, Russian, Spanish, and Portuguese, ensuring a high-level multilingual service and an impeccable welcome.
- Our reception team is pleased to assist guests in Italian, English, French, German, Russian, Spanish, and Portuguese, ensuring a high-level multilingual service and an impeccable welcome.
- Where is the property located, and how can I reach it?
- Ara Maris Hotel is located in the heart of Sorrento, at Via Correale 15—an ideal position for experiencing the city at its best.
You can easily reach the hotel by car, by train (Circumvesuviana line—the station is just a 5-minute walk), or by sea, thanks to hydrofoil and ferry connections, with the port about 10 minutes away on foot.
From 8:00 a.m. to 10:30 p.m., the hotel offers a shuttle service with a golf cart, connecting the property to both the station and the port.
This combination makes getting around remarkably easy and places our hotel in the perfect spot for enjoying Sorrento in complete comfort.
- Ara Maris Hotel is located in the heart of Sorrento, at Via Correale 15—an ideal position for experiencing the city at its best.
- Is parking available on-site?
- There is no internal parking within the property; however, we offer a convenient and reliable car-valet service. No long waits to retrieve your car—simply inform the reception a short while in advance, and we will have it ready for you at the time you prefer.
- There is no internal parking within the property; however, we offer a convenient and reliable car-valet service. No long waits to retrieve your car—simply inform the reception a short while in advance, and we will have it ready for you at the time you prefer.
- Is the property equipped with an elevator?
- Yes, the property features four elevators. They provide comfortable access to all areas of the hotel, ensuring a smooth, practical experience for every guest.
- Yes, the property features four elevators. They provide comfortable access to all areas of the hotel, ensuring a smooth, practical experience for every guest.
- What accessibility features does the property offer?
- The hotel includes several accessibility elements to ensure a comfortable stay for all guests: dedicated elevators reaching every area of the property, wide and easy-to-navigate hallways, anti-slip flooring in the common areas, and two guest rooms accessible by wheelchair.
- The hotel includes several accessibility elements to ensure a comfortable stay for all guests: dedicated elevators reaching every area of the property, wide and easy-to-navigate hallways, anti-slip flooring in the common areas, and two guest rooms accessible by wheelchair.
- Is Wi-Fi available?
- Yes, complimentary Wi-Fi is available throughout the property, both in the common areas and in the rooms.
- Yes, complimentary Wi-Fi is available throughout the property, both in the common areas and in the rooms.
- Are pets allowed?
- Pets are not allowed in the hotel.
- Pets are not allowed in the hotel.
- Is there a luggage-storage service?
- Yes, we offer luggage storage. Whether you arrive early or depart late, we will be happy to safeguard your bags in a secure area of the hotel.
- Yes, we offer luggage storage. Whether you arrive early or depart late, we will be happy to safeguard your bags in a secure area of the hotel.
- What in-room comforts are provided?
- The rooms offer a rich selection of amenities designed to ensure maximum relaxation. Guests will find a tea and coffee station, a comfortable king-size bed, heating and air conditioning, refillable micro-filtered water bottles, soft bathrobes, luxurious courtesy sets, slippers and spa flip-flops, and complimentary Wi-Fi available year-round.
- The rooms offer a rich selection of amenities designed to ensure maximum relaxation. Guests will find a tea and coffee station, a comfortable king-size bed, heating and air conditioning, refillable micro-filtered water bottles, soft bathrobes, luxurious courtesy sets, slippers and spa flip-flops, and complimentary Wi-Fi available year-round.
- Is there a city tax?
- Yes, a city tax of €5 per person applies, only for adults, for the first 7 nights of the stay. It is due from April 1 to October 31 and not due from November 1 to March 31.
- Yes, a city tax of €5 per person applies, only for adults, for the first 7 nights of the stay. It is due from April 1 to October 31 and not due from November 1 to March 31.
- Which credit cards are accepted?
- We accept major credit cards, including Visa, MasterCard, and American Express.
CHECK-IN/OUT
- How does check-in work at the hotel?
- You can choose to complete your pre-check-in online or check in directly at the reception desk, where the process is always quick and efficient.
- You can choose to complete your pre-check-in online or check in directly at the reception desk, where the process is always quick and efficient.
- Is it possible to check in early?
- Early check-in is always subject to availability and can only be confirmed upon arrival.
- Early check-in is always subject to availability and can only be confirmed upon arrival.
- Is it possible to check out late?
- Late check-out is also subject to availability and is verified on the day of departure. In some cases, an additional fee may apply.
- Late check-out is also subject to availability and is verified on the day of departure. In some cases, an additional fee may apply.
- What are the reception hours?
- The reception operates 24 hours a day, 7 days a week, always ready to assist with warmth and cooperation. With meticulous attention to detail and care for every need, our staff will make you feel the comforting embrace of a sincere, special welcome—just like home.
SERVICES
- Is there a shuttle service to and from the hotel?
- Upon request and subject to availability, we offer a shuttle service to and from Sorrento’s train station and port, from 8:00 a.m. to 10:30 p.m.
- Upon request and subject to availability, we offer a shuttle service to and from Sorrento’s train station and port, from 8:00 a.m. to 10:30 p.m.
- Is there an electric-vehicle charging station?
- At the moment, the hotel does not have its own EV charging station, but several options are available nearby.
- At the moment, the hotel does not have its own EV charging station, but several options are available nearby.
- Can children stay at the hotel?
- The property is adult-friendly; children are welcome starting from 10 years of age.
ROOMS
- Are cribs or children’s beds available?
- No cribs or children’s beds are available. We accept children starting from 10 years old; in that case, they may use a third bed (if the room type includes one).
- No cribs or children’s beds are available. We accept children starting from 10 years old; in that case, they may use a third bed (if the room type includes one).
- Do you have accessible rooms?
- Yes, we have two accessible rooms. To book them, please contact our reservations office directly at reservations@aramarishotel.com.
BREAKFAST
- Is breakfast included?
- Yes, breakfast is always included in the rate.
- Yes, breakfast is always included in the rate.
- What time is breakfast served?
- Breakfast is served from 7:30 a.m. to 10:30 a.m. If you need to leave early for an excursion or have an early departure time, we can prepare a breakfast to go.
- Breakfast is served from 7:30 a.m. to 10:30 a.m. If you need to leave early for an excursion or have an early departure time, we can prepare a breakfast to go.
- Where is breakfast served?
- Breakfast is served at Cora Bistrot.
- Breakfast is served at Cora Bistrot.
- What kind of breakfast is offered?
- Full English & Continental (Buffet).
- Full English & Continental (Buffet).
- Are there options for guests who are gluten-free, vegetarian, or vegan?
- Yes, of course. We are always ready to meet the dietary needs of guests who are gluten-free, vegetarian, or vegan.
DINING
- Is there a restaurant on-site?
- Yes, Ara Maris in Sorrento is home to two culinary gems.
Cora Bistrot offers contemporary cuisine that highlights the flavors of the region, paired with attentive yet relaxed service.
Lumi Sky Lounge, perched on the hotel’s rooftop, provides an elegant, panoramic setting where you can savor refined sunset aperitifs.
Both spaces are designed to offer a high-level dining experience, perfectly in tune with the exclusive atmosphere of Ara Maris.
- Yes, Ara Maris in Sorrento is home to two culinary gems.
- Are there options for guests who are gluten-free, vegetarian, or vegan?
- Yes, certainly. We are always ready to meet the dietary needs of gluten-free, vegetarian, or vegan guests.
- Yes, certainly. We are always ready to meet the dietary needs of gluten-free, vegetarian, or vegan guests.
- Is there a bar on-site?
- There are two bars within the property:
Lumi Sky Lounge — a sophisticated tapas bar, perfect for a light dinner, a signature drink, or an aperitif at sunset overlooking the Gulf of Naples. Open from March to October, from 6:00 p.m. to midnight.
Cora Bistrot/Bar — set by the pool, it is an ideal spot for daytime snacks and refreshing beverages, and in the evening becomes a charming place for dinner under the stars. Open year-round, from 12:00 p.m. to 11:00 p.m.
- There are two bars within the property:
SPA, POOL & GYM
- Is there a Spa on-site?
- Yes, and it includes a wide range of services—from relaxing massages to facial treatments, from the sauna to the Turkish bath. Every experience is designed to offer luxury, well-being, and complete renewal.
- Yes, and it includes a wide range of services—from relaxing massages to facial treatments, from the sauna to the Turkish bath. Every experience is designed to offer luxury, well-being, and complete renewal.
- What are the Spa hours?
- The Spa is open from 12:00 p.m. to 8:00 p.m.
- The Spa is open from 12:00 p.m. to 8:00 p.m.
- Is there a pool on-site?
- Yes, our outdoor pool is available to all guests.
- Yes, our outdoor pool is available to all guests.
- What are the pool hours?
- Opening hours: from 10:30 a.m. to 6:30 p.m., from March to October.
- Opening hours: from 10:30 a.m. to 6:30 p.m., from March to October.
- Do you provide pool towels?
- Yes, we provide pool towels for all guests.
Comfortable loungers and umbrellas, positioned to ensure maximum privacy, offer quiet and ease—perfect for fully surrendering to an atmosphere of absolute relaxation.
- Yes, we provide pool towels for all guests.
- Is there a gym on-site?
- Our state-of-the-art gym, designed down to the last detail, offers a unique setting for those who wish to maintain their physical well-being during their stay. Equipped with cutting-edge machines, it turns every workout session into a moment of pleasure and wellness.
- Our state-of-the-art gym, designed down to the last detail, offers a unique setting for those who wish to maintain their physical well-being during their stay. Equipped with cutting-edge machines, it turns every workout session into a moment of pleasure and wellness.
- What are the gym hours?
- The gym is open 24 hours a day, with simple and immediate access for all guests.
ACTIVITIES, EXPERIENCES & EVENTS
- Does the property offer a concierge service?
- Yes, the hotel features a dedicated concierge service.
Our team is entirely at your disposal to arrange excursions by land or sea, private transfers, beach club access, and anything else guests may envision—ensuring a personalized, worry-free experience.
- Yes, the hotel features a dedicated concierge service.
- Do you organize tours and excursions in the area?
- Our team is fully available to arrange excursions, private boats, transfers, beach club access, and anything guests can imagine, guaranteeing a tailor-made experience with no stress attached.
For more information, please contact concierge@aramarishotel.com.
- Our team is fully available to arrange excursions, private boats, transfers, beach club access, and anything guests can imagine, guaranteeing a tailor-made experience with no stress attached.
- Is it possible to organize weddings or private events?
- Absolutely—various types of events can be arranged, such as weddings, birthdays, graduation parties, small corporate events, and more.
For further details, please reach out to our team at events@aramarishotel.com
- Absolutely—various types of events can be arranged, such as weddings, birthdays, graduation parties, small corporate events, and more.
PAYMENTS & CANCELLATIONS
- What are the cancellation terms?
- Our cancellation terms vary according to the season, but the main conditions are as follows:
Free cancellation up to 21 days before the arrival date.
After that deadline, a non-refundable deposit is required, equal to the full amount of the booked stay—even in the event of a no-show for any reason or an early departure. If payment is not received within the required timeframe, the hotel will charge the card on file; if the transaction cannot be processed, the reservation will be automatically canceled.
Free cancellation up to 10 days before the arrival date.
After that deadline, a non-refundable deposit is required, equal to the full amount of the booked stay—even in the event of a no-show for any reason or an early departure.
If payment is not received within the required timeframe, the hotel will charge the card on file; if the transaction cannot be processed, the reservation will be automatically canceled.
- Our cancellation terms vary according to the season, but the main conditions are as follows: